LoyalBase Platform — B2B SaaS Agreement
Effective Date: April 1, 2026
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between LoyalBase LLC, a company organized under the laws of the State of Florida ("LoyalBase," "Company," "we," "us," or "our") and the entity or individual ("Customer," "Tenant," "you," or "your") accessing or using the LoyalBase platform and related services.
BY CLICKING "I AGREE," COMPLETING THE REGISTRATION PROCESS, OR ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.
If you are accepting these Terms on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" will refer to that entity.
LoyalBase provides a multi-tenant, white-label Software-as-a-Service ("SaaS") platform that enables businesses ("Tenants") to create, manage, and operate customer loyalty and membership programs. Services include, but are not limited to:
LoyalBase reserves the right to modify, enhance, or discontinue any feature or service with reasonable prior notice, except where required by law to provide additional notice.
To access and use LoyalBase, you must:
You are responsible for maintaining the confidentiality of your account credentials. You agree to: (a) provide accurate, current, and complete registration information; (b) maintain and promptly update your account information; (c) notify LoyalBase immediately at security@loyalbase.dev of any unauthorized access or use of your account; and (d) be responsible for all activities that occur under your account. LoyalBase will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
LoyalBase offers the following subscription tiers, subject to change with thirty (30) days notice. Please refer to our pricing page for current plan details and pricing.
LoyalBase may offer a free trial period at its sole discretion. A valid payment method is required to start your trial. Your card will not be charged until the trial period ends. Upon expiration of the trial, access to the Platform will be suspended unless a paid subscription is activated. Trial periods are limited to one per business entity.
All fees are due in advance and are payable in United States Dollars (USD). Payment is processed through Stripe, Inc., a third-party payment processor. By providing payment information, you authorize LoyalBase to charge your designated payment method on a recurring basis for the applicable subscription fees. All sales are final. LoyalBase does not offer refunds for partial subscription periods, except as required by applicable law.
Subscriptions automatically renew at the end of each billing period (monthly or annual) unless canceled by the Customer at least twenty-four (24) hours before the renewal date. You may cancel your subscription through your account dashboard or by contacting billing@loyalbase.dev.
If payment fails, LoyalBase will attempt to charge the payment method on file for up to seven (7) days. If payment remains outstanding after this period, LoyalBase reserves the right to suspend or terminate your access to the Platform without further notice. You remain liable for all outstanding amounts.
All fees are exclusive of applicable taxes. LoyalBase uses Stripe Tax to automatically calculate and collect applicable sales tax based on your location and the nature of the services provided. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities.
You may use the LoyalBase platform solely for lawful business purposes in accordance with these Terms. You agree to use the Platform in compliance with all applicable federal, state, and local laws and regulations, including but not limited to the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and the Florida Electronic Communications Act.
You agree NOT to use the Platform to:
"Customer Data" means all data, content, and information that you or your end users submit, upload, or generate through the Platform, including personal information about your customers ("Member Data"). You retain full ownership of all Customer Data. LoyalBase processes Customer Data solely to provide and improve the Services in accordance with these Terms and our Privacy Policy.
You are the data controller of Member Data. LoyalBase acts as a data processor on your behalf. You are solely responsible for ensuring that you have obtained all necessary consents and legal bases required to collect, process, and transfer Member Data to LoyalBase.
LoyalBase implements commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. These measures include: (a) encryption of data in transit using TLS 1.2 or higher; (b) encryption of sensitive data at rest; (c) role-based access controls and multi-factor authentication; (d) regular security assessments; and (e) logical data isolation between tenants using database-level Row Level Security (RLS).
In the event of a security breach affecting your Customer Data, LoyalBase will notify you without undue delay and in no event later than seventy-two (72) hours after becoming aware of the breach, as required by the Florida Information Protection Act (Fla. Stat. § 501.171) and applicable federal law.
LoyalBase retains Customer Data for the duration of your active subscription plus thirty (30) days following termination. Upon written request submitted within this period, LoyalBase will provide an export of your Customer Data in a machine-readable format. After the retention period, Customer Data is permanently deleted from LoyalBase systems, except where retention is required by applicable law.
LoyalBase and its licensors retain all right, title, and interest in and to the Platform, including all software, algorithms, interfaces, documentation, trademarks, service marks, trade names, and other intellectual property ("LoyalBase IP"). These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes during the term of your subscription. No other rights are granted.
You retain all right, title, and interest in and to your Customer Data, branding assets, and any content you upload to the Platform. You grant LoyalBase a limited, non-exclusive, worldwide license to use, store, reproduce, and display your Customer Data and branding assets solely to the extent necessary to provide the Services.
If you provide LoyalBase with any suggestions, ideas, enhancement requests, or other feedback regarding the Platform ("Feedback"), you grant LoyalBase a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize such Feedback without restriction and without any obligation to you.
Each party ("Receiving Party") agrees to hold in strict confidence all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Each party agrees to: (a) use Confidential Information only to fulfill its obligations under these Terms; (b) not disclose Confidential Information to third parties without prior written consent; and (c) protect Confidential Information with at least the same degree of care used for its own similar confidential information, but in no event less than reasonable care.
LoyalBase warrants that: (a) it has the authority to enter into these Terms; (b) the Platform will perform materially in accordance with its documentation under normal use; and (c) it will implement commercially reasonable security measures to protect Customer Data.
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOYALBASE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LOYALBASE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LOYALBASE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF LOYALBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LOYALBASE'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO LOYALBASE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless LoyalBase, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) your violation of any applicable law or third-party rights; (c) your Customer Data, including any claim that such data infringes any third-party intellectual property rights or violates any privacy law; (d) your collection or processing of Member Data without required consents; or (e) any products or services offered by you to your customers.
These Terms commence on the date you first access the Platform and continue for the duration of your active subscription, including any renewal periods.
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining portion of any prepaid subscription period.
LoyalBase may suspend or terminate your access to the Platform immediately upon written notice if: (a) you materially breach these Terms and fail to cure such breach within fifteen (15) days of notice; (b) you fail to pay fees when due; (c) you become insolvent, make an assignment for the benefit of creditors, or become subject to bankruptcy proceedings; or (d) continued provision of the Platform would violate applicable law.
Upon termination: (a) all rights and licenses granted to you under these Terms immediately cease; (b) you must cease all use of the Platform; (c) LoyalBase will retain your Customer Data for thirty (30) days during which you may request an export; and (d) all provisions of these Terms that by their nature should survive will survive termination, including Sections 7, 8, 9, 10, 11, and 14.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. Arbitration shall take place in Palm Beach County, Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND LOYALBASE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
For any matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida.
Questions about these Terms? Contact us at legal@loyalbase.dev